Hello Donor Platform Terms of Service
Last updated: October 15, 2021
PLEASE READ THESE TERMS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION HEREIN. THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
Acceptance of Terms
You accept and are legally bound under these Terms by doing any of the following: (1) by clicking “I agree” or its equivalent when such terms are presented on your screen, (2) by accessing the Services in any way, such as by viewing, downloading, or uploading any content made available via the Services by us, by you, or by others, (3) submitting an online application form to us or creating an account with us, or (4) by browsing or otherwise using the Site or the Services. We may update or revise these Terms from time to time. The most current version of the Terms will be posted on the Site at (www.hellodonor.com/terms), so please review these Terms frequently. Notice of changes to these Terms will be posted to the Site according to the Notice provisions herein, and your continued use of the Site constitutes your acceptance of such changes.
Description of Services and Content
Site and Services
The Site currently provides functionality and support for our platform that enables end users to round up to the nearest dollar in certain financial transactions, accrue the amount rounded to a certain threshold, and then donate that accrued amount to a school or charity (“Client”), such as the Client’s organization, or provide a custom donation, through a version of the Site using the Client’s branding (“Services”). The Site may include information, descriptions, ordering forms and guidelines, account information, text, graphics, audio, video, demonstrations, and other features to support these Services (“Content”), all of which are provided as part of the Services. As used herein, the term “Content” also includes, without limitation, software applications and all text, graphics, descriptions, and other content in a software application or other Site, and all such material provided or made available to you through the Sites. Unless explicitly stated otherwise, these Terms will apply to any new features of or enhancements to the current Services or Content.
The Services and Content are provided “AS-IS” and “AS-AVAILABLE” for your use, and we are not responsible for the timeliness, deletion, inaccuracy, interruption, or mis-delivery of any part of the Service or Content. The Content and certain tools used for the Services on the Site may be provided by one or more third-party vendors or individual Content providers. You understand and agree that we cannot verify the accuracy of such Content or Services, and we make no representations or warranties to you that the Content is accurate or reliable.
We reserve the right to fully cooperate with any law enforcement or duly authorized regulatory authorities or court order requesting or directing us to disclose Content or the Information, the identity of anyone posting Content or Information, or publishing or otherwise making available any materials that are believed to violate these Terms or other law. By accepting these Terms, you waive, release, and hold us harmless from any claims resulting from any action we take during or as a result of our investigations and/or from any actions taken as a consequence of investigations by us, by law enforcement, or by duly authorized regulatory authorities.
To use certain portions of the Services, such as our payment round-up Services, you must register an account with us (“Account”). When you request a demonstration or submit an online Account application form to us, we retain the right, in our sole and exclusive discretion, to approve your organization for Account registration, and we are under no obligation to grant such approval. Upon completion of your Account registration, you have engaged Hello Donor to use the portions of the Site that enable our payment round-up Services.
(b) Your Registration Obligations
If you register an Account with us, you agree to provide true, accurate, current, and complete Information about yourself and your organization. We retain the right to suspend or terminate your Account and refuse any and all current or future use of the Service and Content (or any portion thereof) if you provide any untrue, inaccurate, outdated, or incomplete information, or if we reasonably suspect that you have done so.
(c) Use of Information
Certain features of the Site, Services, or Account registration allow or require you to upload or otherwise submit to the Site certain types of text, graphics, data, records, notes, and other information, some of which may contain your personally identifiable information or proprietary information, such as trademarks or copyrightable content (collectively, the “Information”). You hereby grant us and all other persons or entities involved in the operation of the Site, and any of our affiliates or business partners, an irrevocable, unconditional, royalty-free, non-exclusive, right and license to transmit, monitor, retrieve, store, display and use your Information in connection with operation of the Site, provision of the Services, for analytic uses, and for commercial purposes "License Granted."
If you register an Account with us, the Services associated with your Account are generally accessible 24 hours a day, seven days a week, except for reasonable periods of time for system maintenance. We are not liable under these Terms for failure to provide access due to a system failure or due to other unforeseen acts. Even in cases where notification is usually required, we may modify, suspend, or terminate access to certain portions of the Services or your Account at any time and for any reason without prior notice, in order to protect the system or your Account. We will give you notice in other situations if required by law.
Account Password and Security
You are responsible for taking all reasonable steps to ensure that no unauthorized person obtains access to your passwords or other credentials for accessing your Account. You are responsible for all activities that occur under your credentials or Account. It is your sole responsibility to (1) control the dissemination and use of activation codes and passwords; (2) authorize, monitor, and control access to and use of your Account and password; (3) promptly inform us of any need to deactivate a password; and (4) access your Account over a secure Internet connection. We cannot and will not be liable for any loss or damage arising from your failure to comply with this Section. Nor are we liable for any loss or damage arising from Information compromised as a result of your lost, stolen, or damaged hardware or software.
Service Term and Payment Dates
During your Account Term, Hello Donor will charge the Fees to your credit card on the same day each calendar month for monthly Accounts, and on the anniversary of each Effective Date for yearly accounts (“Payment Date”). If you cancel your Account before a Payment Date, you will not receive a refund, and no further charges will be made to your Account on the following Payment Date or thereafter.
Service Fee Authorization and Processing
You hereby authorize Hello Donor to charge your credit card or bank account on the Effective Date and on each subsequent Payment Date for payment of your Fees. You understand that your authorization will remain in effect until you cancel it either in writing or by terminating your Account. If the above noted Payment Date(s) fall on a weekend or holiday, you understand that the payments may be executed on the next business day. For ACH debits to your checking or savings account, you understand that because these are electronic transactions, these funds may be withdrawn from your account as soon as the above noted Payment Dates. In the case of an ACH Transaction being rejected for Non-Sufficient Funds (NSF), you understand that Hello Donor may, at its discretion, attempt to process the charge again within thirty (30) days, and you agree to an additional $35.00 charge for each attempt returned NSF which will be initiated as a separate transaction from the authorized recurring payment. You acknowledge that the origination of ACH transactions to your bank account must comply with the provisions of U.S. law. You certify that you are an authorized user of the credit card or bank account you identify to us, and you will not dispute these scheduled transactions with your bank or credit card company, so long as the transactions correspond to the terms indicated in these Terms or in any authorization form you provide to Hello Donor.
If Hello Donor is unable to process charges to your credit card, or if charges for the Fees are refused by your credit card provider or bank, your Account may enter a collection process. You will then have ten (10) days to process payment to us. If you have not effected payment to us within this time frame, we may suspend or terminate your Account or the Services. If your Account has been terminated, you may reactivate it for the purpose of processing final payment.
In the event that an end user authorizes a round-up donation to your Account and the end user thereafter disputes the transaction with the end user’s bank or credit provider, the donation transaction will be reversed, and Hello Donor will assess a $30.00 chargeback fee to your Account. You hereby approve any such chargeback fees and authorize Hello Donor to deduct such amounts from the balance in your Account as part of the Fees.
Hello Donor Intellectual Property
All work product developed by Hello Donor shall be owned exclusively by Hello Donor. Hello Donor grants to the User during the Account Term a limited, non-exclusive, nontransferable, non-assignable revocable right and license to use the Site as described in these Terms. Hello Donor, including its affiliates who may provide services for the Site, shall retain all ownership of the all Services, Content, software, platforms, the Site, and all related intellectual property rights.
Third Parties’ Property You acknowledge and agree that the Services or the Site may contain links to other third-party web sites, resources, services, or tools (“Third-Party Resources”). We have no control over such Third-Party
Resources, and you acknowledge and agree that we bear no responsibility for the availability of such Third-Party Resources, do not endorse, and bear no responsibility or liability for any content, advertising, products, or other materials on or available from such Third-Party Resources. By following links to Third- Party Resources, you may navigate away from the Sites, and your online activity relating to the Third- Party Resource will be subject to any terms and conditions governing your use of the Third-Party Resource. You agree to comply with any and all applicable licensing terms or agreements as required to use any Third-Party Resources.
Restrictions on Use
User will not, and will not allow any third-party to (i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Site; (ii) modify, translate, or create derivative works based on the Site; (iii) copy, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Site; (iv) use the Site for timesharing or service bureau purposes or otherwise for the benefit of a third-party (excepting end users as authorized hereunder); (v) remove or otherwise alter any proprietary notices or labels from the Site or any portion thereof; or (vi) upload, post, e-mail, transmit, text message, or otherwise make available any topic, name, material, or information that is unlawful, harmful, infringing, threatening, abusive, harassing,
tortious, profane, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable. You agree to use the Site only in compliance with (i) the rights granted hereunder, and (ii) in accordance with all applicable laws and regulations.
Modification and Termination of Service, Content, and Accounts
We reserve the right to modify or terminate the Service, the Content, your Account, or any part thereof, temporarily or permanently, at any time and from time to time, and with or without notice to you. We retain the right, but have no obligation, to monitor use of the Site, the Services, or your Account to determine compliance with the Terms, as well as the right to remove or refuse any Information or Content for any reason. Notwithstanding these rights, you remain solely responsible for your use of the Site, the Services, and your Account. You agree that we shall have the right, in our sole discretion, to terminate or suspend your access to or use of the Site, the Services, your Account, or any part thereof temporarily or permanently, at any time and from time to time, and with or without notice, for any reason whatsoever
including, without limitation, quality assurance or if we believe that you have violated or acted inconsistently with the letter or spirit of any provision of these Terms. You also agree that we will not be liable to you or to any third party for any modification, termination, or suspension of access to the Site, Services, Content, or your Account.
You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, agents, co-branders, or other partners and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your violation of any rights of another, your breach of these Terms, your use of the Site or Services, or your violation of any law.
Disclaimer of Warranties
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
A. YOUR USE OF THE SERVICE, CONTENT, SITE, AND YOUR ACCOUNT IS AT YOUR SOLE RISK. THE SERVICE, CONTENT, SITE, AND YOUR ACCOUNT IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
B. WE MAKE NO CLAIM THAT THE SERVICE, CONTENT, SITE, OR YOUR ACCOUNT WILL BE SUITABLE FOR YOUR NEEDS, UNINTERRUPTED, TIMELY, OR SECURE. THE SERVICE, CONTENT, SITE, OR YOUR ACCOUNT MAY CONTAIN INACCURACIES, TYPOGRAPHICAL ERRORS, OR MAY BE OTHERWISE UNRELIABLE. WE MAKE NO WARRANTY THAT THE QUALITY OF ANY PRODUCTS, SERVICES, CONTENT, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE OR SITE WILL MEET YOUR EXPECTATIONS.
C. ANY MATERIAL UPLOADED, DOWNLOADED, OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE, SERVICE, OR YOUR ACCOUNT IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE OR LOSS OF DATA THAT RESULTS FROM THE UPLOADING OR DOWNLOADING OF ANY SUCH MATERIAL.
D. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM OR THROUGH THE SITE OR THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT IN NO EVENT SHALL WE OR OUR SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, CO-BRANDERS, CONTRACTORS, OR OTHER PARTNERS, MEMBERS, EMPLOYEES, AND/OR OUR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE AND/OR OUR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE AVAILABILITY OR PERFORMANCE OF THE SERVICE, CONTENT, SITE, OR YOUR ACCOUNT; (ii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR INFORMATION; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE, SERVICE, OR CONTENT, INCLUDING ANY STATEMENTS OR CONDUCT THAT MAY BE THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE, ILLEGAL, OR INFRINGING; OR (iv) ANY OTHER MATTER RELATING TO THE SITE, SERVICE, OR YOUR ACCOUNT. NOTWITHSTANDING ANY PROVISION OF THESE TERMS TO THE CONTRARY, YOU AGREE THAT OUR TOTAL, AGGREGATE, AND COMPLETE LIABILITY FOR ANY CLAIMS OR DAMAGES ARISING OUT OF OR RELATING TO YOUR ACCOUNT, THE USE OF THE SITE, THE SERVICES, THESE TERMS OR ANY BREACH OF THESE TERMS, IN NO EVENT SHALL EXCEED THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO US IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING SUCH BREACH OR THE EVENTS GIVING RISE TO SUCH CLAIMS. ALL OF THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LIABILITIES.
BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
The Site or the Service may provide notices to you via either push notifications, e-mail, or regular mail, and the Service may provide notices of changes to these Terms or other matters by displaying notices or links to notices on the Site.
Any controversy or claim arising out of or relating to these Terms, the Site, the Service, your Account, or the negotiation, formation, performance, or breach of these Terms, shall be determined by arbitration administered by the American Arbitration Association under its rules. All arbitration matters and related proceedings shall be conducted in strict confidence and conducted exclusively in Fulton County, Atlanta, Georgia. The arbitration shall be conducted by a single arbitrator selected by the parties. The written decision of the arbitrator shall be final, binding, and convertible into a court judgment in any appropriate court having jurisdiction. The arbitration proceedings and decision shall be confidential. Nothing in this Section shall prevent either party from seeking an injunction or other immediate relief in any court, wherever located, to enforce any covenants of confidentiality, non-use, non-disclosure set forth herein.
All disputes arising out of or relating to these Terms, except those subject to Section 18.A above, are subject to the exclusive jurisdiction of the federal or state courts in Fulton County, Atlanta, Georgia, and you expressly consent to the exercise of personal jurisdiction in such courts in connection with any such dispute including any claim involving us or our affiliates, subsidiaries, partners, employees, contractors, officers, and directors.
If any legal proceeding is instituted in connection to or relating to the Site, these Terms, the Service, or your Account, the prevailing party shall be entitled to recover from the other party its costs, including reasonable attorneys’ fees and costs, at both trial and appellate levels.
These Terms are governed by the laws of the State of Georgia, without reference to conflict of laws principles. These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods. These Terms are a contract for services and not a sale of goods. The parties agree that these Terms, the Site, Service, and Content shall not be subject to or governed by the Uniform Commercial Code.
You acknowledge that you have read these Terms, understand it, and agree to be legally bound by its terms and conditions. These Terms constitute the entire agreement and a complete and exclusive statement of the agreement between the parties, which supersedes all prior or concurrent negotiations, proposals and understandings, whether oral or written, and all other communications between the parties relating to the subject matter of these Terms. No provision hereof shall be deemed waived, amended, or modified except in a written addendum signed by an authorized representative of each party. A waiver by either party of any term or condition of these Terms or any breach thereof, in any one instance, shall not waive such term or condition or any subsequent breach thereof. These Terms shall be binding upon and shall inure to the benefit of the parties and their successors.
If you have any questions regarding these Terms or the Service, please contact us at firstname.lastname@example.org.